Contact Us

Find contact information including phone numbers & email addresses for general enquires, application support and claims.

I need help with my Transactions and Savings Account

Help & Support

Find help with managing your account, making payments & Virgin Money Rewards.

Bank & Save Support

13 81 51

General Enquiries

Secure Chat

Chat in the Virgin Money mobile app.

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I need help with my Credit Card

Help & Support

Find help on balance transfers, rates & fees, credit limits & managing your account.

Credit card support

13 37 39

General Enquiries
We're available 8am to 8pm Monday-Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays.

+61 2 8288 2222

Lost or Stolen Credit Card enquiries

Customer Due Diligence

If you receive communication from us relating to Customer Due Diligence, it is important that you contact us.

1300 988 095

+61 3 8615 3099 (from overseas)

Mon - Fri 8am to 6pm, and Sat 9am to 2pm (AEST/AEDT)

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I need help with my Home Loan

Help & Support

Find help on variable or fixed rates, LVR, repayments, offset, redraw, managing your account & The Hub.

Home loan support

13 81 51

General Enquiries | Home loan & offset account

Want us to call you?

1300 948 000

General Enquiries | Macquarie Bank managed home loan

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I need help with my Car Insurance

Help & Support

Find information on managing your policy, general cover & no claim discount.

Car Insurance support

1800 887 707

General Enquiries

1800 788 692

Roadside assistance

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I need help with my Home and Contents Insurance

Help & Support

Find information about insurance cover, managing a policy, claims & excess.

Home & Contents support

1800 887 707

General Enquiries

1800 724 678

General Enquiries | Existing policy

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I need help with my Income Protection Insurance

Help & Support

Find information on cover, the claims process & income protection jargon.

Income Protection support

13 54 33

General Enquiries | Policies purchased after 16 June 2021

1300 814 990

General Enquiries | Policies purchased before 1 April 2021

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I need help with my Life Insurance

Help & Support

Find information on claims, premiums, cover, bereavement support & insurance jargon.

Life Insurance support

13 54 33

General Enquiries | Policies purchased after 16 June 2021

1300 814 990

General Enquiries | Policies purchased before 1 April 2021

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I need help with my Superannuation

Help & Support

Find help on USI or ABN information, accessing your account, investments & insurance.

Superannuation support

1300 652 770

Super Customer Care | Individuals

1300 855 040

Super Customer Care | Employers

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Virgin Money - Why Virgin Money: Help and FAQs | Transaction & Savings

Transaction & Savings

  • General enquiries
  • Feedback & Complaints
  • Accessibilty Services
  • Customer detail verification

Find contact information

Virgin Money - Why Virgin Money: Help and FAQs | Credit Cards

Credit Cards

  • Credit Card general enquiries
  • Application support
  • Existing customer help
  • Feedback & Complaints

Find contact information

Virgin Money - Why Virgin Money: Help and FAQs | Home Loans

Home Loans

  • Home Loan general enquiries
  • Companion account enquiries
  • Discharge general enquiries
  • Feedback & Complaints

Find contact information

Virgin Money - Why Virgin Money: Help and FAQs | Superannuation

Superannuation

  • Customer Care - Individuals
  • Customer Care - Employers
  • Accessibility Services
  • Complaints

Find contact information

Virgin Money - Why Virgin Money: Help and FAQs | Car Insurance

Car Insurance

  • Policy general enquiries
  • Make a claim
  • Roadside Assistance
  • Complaints

Find contact information

Virgin Money - Why Virgin Money: Help and FAQs | Home and Contents Insurance

Home & Contents Insurance

  • Policy general enquiries
  • Make a claim
  • Request a quote
  • Complaints

Find contact information

Virgin Money - Why Virgin Money: Help and FAQs | Life Insurance

Life Insurance

  • Policy general enquiries
  • Make a claim
  • Accessibility Services
  • Complaints

Find contact information

Virgin Money - Why Virgin Money: Help and FAQs | Income Protection

Income Protection

  • Policy general enquiries
  • Make a claim
  • Accessibility Services
  • Complaints

Find contact information

Virgin Money - Why Virgin Money: Help and FAQs | Travel Insurance

Travel Insurance

  • Policy general enquiries
  • Emergency help overseas
  • Make a claim
  • Complaints

Find contact information